Delivery
Shipping is based on the size and weight of your order. We use a combination of Royal Mail and couriers to deliver our parcels to you, within 3-5 days. If you need your parcel urgently, get in touch (hello@simple-shape.com) and we will do everything we can to get it to you faster.
We have kept this as simple as possible.
UK DELIVERY
Under 1kg £5.00
1kg to 3kg £6.00
3kg and over £10.00
Local? If you're local and would prefer to collect your order, that's no problem.
Please enter the code LOCAL at the checkout and email to arrange collection: hello@simple-shape.com
EU DELIVERY
Under 1kg £6.00
1kg and over £15.00
We will do our best to ensure that you receive your goods within the estimated time for each product [note: delivery dates are approximate only.] Goods are subject to availability, however, and we cannot be held responsible for costs incurred as a result of delays outside of our control.
INTERNATIONAL DELIVERY
We would be happy to arrange International Shipping [note: you will be responsible for all import duties owing.] Please do email us and we can provide you with costs and estimated delivery timing hello@simple-shape.com
RETURNS
It goes without saying that we hope you will be delighted with your order when it arrives but we also understand that sometimes things aren’t quite as you had imagined. We will issue a full refund on items that are returned to us WITHIN 14 DAYS of being received by you, providing that they are in an unused condition and in original packaging.
It is essential that you do the following:
Please do not use the items or damage the packaging. Goods MUST be returned in original packaging, in saleable condition.
Please EMAIL US IMMEDIATELY hello@simple-shape.com letting us know that you intend to return an item/items. This terminates the Purchase Contract.
We will refund the full amount that you paid for the goods but please note: delivery costs are non-refundable. The original delivery charge and the cost of returning unwanted goods is your responsibility.
Please make sure that you obtain ‘proof of postage’ from the Post Office when returning anything to us.
If you use the product or if the maker's packaging is damaged, unfortunately we cannot provide a refund.